Terms & Conditions

Welcome to BLUE SKY Community Care. By booking our services, you agree to the following terms and conditions:

1. Services Provided:
We provide premium residential, commercial, and NDIS-funded cleaning services. Our team will perform the agreed-upon tasks with meticulous care and professionalism.

2. Pricing and Payment:
All quotes provided are valid for 14 days. For private clients, payment is required upon completion of the service unless otherwise agreed. For NDIS participants (Plan-Managed or Self-Managed), tax invoices will be issued in compliance with NDIS pricing arrangements and must be paid within the agreed invoicing period.

3. Cancellations (Important):
We require at least 24 hours' notice for any cancellations or rescheduling. Cancellations made with less than 24 hours' notice may incur a cancellation fee, in line with NDIS guidelines or standard business practices, to cover reserved time.

4. Access and Safety:
The client must provide safe access to the property and ensure that any hazards are communicated to our team prior to the service. We reserve the right to refuse service if the environment is deemed unsafe.

5. Satisfaction Guarantee:
We pride ourselves on delivering spotless results. If you are not satisfied with any aspect of our service, please contact us within 24 hours of completion, and we will arrange to rectify the issue promptly.

Privacy Policy

At BLUE SKY Community Care, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), particularly concerning NDIS participants.

1. Information We Collect:
We may collect personal information such as your name, contact details, address, billing information, and NDIS participant numbers. For NDIS clients, we may also collect relevant health or support information required to provide tailored, safe cleaning services.

2. How We Use Your Information:
Your information is used strictly to deliver our cleaning and domestic assistance services, process payments, issue NDIS-compliant invoices, and communicate with you or your Support Coordinator regarding your service plan.

3. Data Security:
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, or disclosure. All digital records are stored securely.

4. Sharing of Information:
We do not sell or share your personal information with third parties for marketing purposes. Information may only be shared with NDIS plan managers or authorities if legally required or with your explicit consent.

Contact Us:
If you have any questions about this Privacy Policy or wish to access/update your information, please contact us via WhatsApp at +61 449931994.

Commercial Service Scope

Services include workspace sanitisation, floor care, and common area maintenance. Exclusions: Industrial machinery cleaning, hazardous waste disposal, and specialised data centre equipment maintenance.

Access & Safety Requirements

All service areas must be safely accessible at the scheduled time. Exclusions: Services in areas with unsecured pets, active construction, or identified structural safety hazards.

Cancellations & Refunds

To maintain our commitment to excellence and operational efficiency, Blue Sky Community Care requires a minimum of 24 hours' notice for all service cancellations or rescheduling requests. Cancellations made with less than 24 hours' notice may be subject to a cancellation fee equivalent to 50% of the service cost. Refunds for prepaid services are processed within 7-10 business days for cancellations meeting the required timeframe. In the event that our team is unable to access the premises at the scheduled time, the full service fee will apply. We appreciate your cooperation in helping us manage our professional schedule effectively.

Liability and Insurance

Insurance

BLUE SKY Community Care maintains comprehensive public liability insurance coverage. This provides protection for our clients and team members against unforeseen incidents during our cleaning sessions at both residential and commercial properties.

Damage Policy

While our staff takes every reasonable precaution, accidents can occur. Our damage policy outlines the reporting procedures and the scope of our responsibility for repair or replacement of items damaged directly due to professional negligence.

Safety Standards

We strictly adhere to occupational health and safety standards. Our team is trained to handle equipment and cleaning agents safely, ensuring a secure environment for your space, your family, or your workforce during and after our services.